Quickly find what you’re looking for, Alternatively call us: 021 236 3143
Returns to any Parcel Connect location:Drop the parcel off at a nearby Parcel Connect office at your convenience. Easy to arrange:
- 1. Fill out the returns section on the front of your delivery note
- 2. Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
- 3. Click Here to Arrange for just €4.70 to drop off your parcel at a nearby Parcel Connect location
- 4. Find your drop off location
TRACK YOUR RETURNTrack your item here
Faulty ItemsCustomers can return faulty goods for a full and complete refund. We will arrange this return. If you return via another provider Regatta will not be responsible for mis-use of the returns procedure when returning goods (faulty or otherwise) back to us. The refunded cost of returning goods to us can only be guaranteeed when agreed with our Customer Services in advance. If your item is faulty please call the Customer Service team on 021 236 3143, they are available from 8.00am-8.00pm Monday to Friday, and will try to resolve the problem as quickly as possible.
Will I get back the original postage and packaging charges that I paid if I cancel my order?If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. You need to notify us within the 14 day cancellation period via written communication to comply. The item then must be returned within 14 days from this notification. Please use this link if you wish and fill in relevant details - http://www.regatta.ie/cancellation-form If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 28 days to return your goods and receive a refund for the cost of the goods).
We accept: Visa, or MasterCard. We are sorry that we are unable to accept American Express card payments. For payments by debit or credit cards we only debit your card once your order has been despatched.If you are using Paypal as a payment method, payment is taken upon order, if for any reason we are unable to despatch your goods we will refund you direct to your Paypal Account and advise via email that this has been processed.
We try our level best to send orders out in one delivery, if your order is sent in two deliveries, don't worry you will not be charged for the additional delivery. However, your card statement may show you order value split into separate charges corresponding to each despatch.
We unfortunately are not able to accept e cheque payments in paypal, if they are submitted we will cancel the order and email via paypal to confirm not accepted.